I have several reasons that this place has left me satisfied. 1. I don't always have time for the phone and thankfully this wasn't an issue for Nicole from Genesis. She emailed back directly 2. offering me information about my dental concerns that otherwise would have been left unanswered with out cash in hand. 3. Displayed sincere concern and offered helpful advise including lending me a book on Dentistry and total health to help me better understand the connection. Very personal location and fantastically mannered while working.